How do I request for a tutor?
A few simple ways :
– Fill up the Tutor Request form (takes less than 2 mins)
– Whatsapp/SMS/call +65 9176 2333
– Email your requirements to anna@heyguru.com
Do you provide Group lessons ?
Yes, if you have a group of students who wants to have the tuition together. Please indicate this in the preference/remarks section when you’re requesting a tutor.
Can I request for a trial lesson ?
Yes, you can request for a trial lesson and just pay for that 1 lesson. Our tutors do not provide free trial lessons. If you find the tutor unsuitable, you may request for a replacement tutor, this is a free service to the student.
What are the rates for the lessons ?
We posted up some indicative rates for individual lessons for academic subjects in our website. But please note that these are only indicative and may sometimes differ according to the teachers experience and achievements.
For Group lessons and non-academic subjects, rates vary widely based on class size, teachers credentials, experience and achievements, so no indicative rates are provided.
What are the billing arrangements ? Who do I pay and when ?
After completion of the second week of lessons, we will send you an invoice with payment instructions. This is the tutor’s fees which we will keep as our commission (50% of first month’s fees). After this, you will make all payments direct to the tutor.
If you terminate the assignment anytime up to the second week of lessons, we will invoice and collect the pro-rated teaching fees direct from you, then deduct 50% as our commission and pay the remainder to the tutor.
Can I choose where I want to have the lesson ?
Yes, you can choose to have lessons at your home, the tutor’s home or another location. When you’re requesting a tutor (via the online forms, email, Whatsapp/SMS or phone), just let us know your preferred location of lessons and we will match you with the appropriate tutor.
Do I have to pay any fees to HeyGuru ?
No, our service is absolutely free for students. We do charge the tutors 50% of the first month’s teaching fees as commission. For example, if the first month’s teaching fees is $200, after the first 2 weeks lesson is completed, we will invoice you and you will pay $100 to HeyGuru instead of the tutor (this is our commission). After this, you will make all payments direct to the tutor.
If you terminate the assignment at or before the second week of lessons, you will be required to pay direct to HeyGuru (we will invoice you) and we will settle the payments with the tutor.
How long does it take to get a tutor ?
We will work on your request immediately and usually get you a shortlist in less than 48 hours.
How do I make payments to HeyGuru ?
We prefer payment to be made direct to our corporate bank account via PayNow or bank transfer. We will email you an invoice and provide you with bank details once payment is due.
For other payment methods, please contact us.
Can I change teachers if my current one is not suitable for me ?
Yes, and the replacement is free. But you have to pay for lessons already provided by the current tutor.
If you terminate the assignment at or before the second week of lessons, you will be required to pay direct to HeyGuru (we will send you an invoice) and we will settle the payments with the tutor.
You can request for a replacement tutor if you wish, this is still a free service to the student.
Quality of our tutors and feedback is important to us, so we will appreciate if you provide us with some feedback.
What if I want to learn subjects outside of what is offered on your website ?
We would be happy to include new subjects and topics, so please reach out to us via email at anna@heyguru.sg or Whatsapp/SMS/call +65 9176 2333
What happens when there are disputes with the tutor ?
At any point in time during the assignment with your tutor, if you have any disputes or issues, please contact us. We will help all parties find an amicable solution.
How do I ensure that my personal details are not misused ?
Your privacy is of utmost importance to us ! We only collect information which we need to run an effective and efficient business. We will not sell, lease or distribute your information to third parties unless we have your permission or are required by law.
Your name and contact information will only be shared with the tutor after you have agreed to commence the assignment.
In order to prevent unauthorised access or disclosure of your information, we have instituted the necessary safeguards and controls.
If you have any questions or concerns about our privacy policy, please contact us..
How much fees do I have to pay to Heyguru ?
We charge 50% of your first month’s teaching fees as commission. We will collect this direct from the student after 2 weeks of lessons.
If the student terminates the assignment anytime up to the second week of lessons, we will collect the pro-rated teaching fees direct from the student, deduct 50% as our commission and pay the remainder to you.
Why do I have to provide information during registration ?
We only collect relevant information that we need to provide a good quality service and match you to the appropriate student. The more complete and accurate your information is, the better and faster we can find you assignments.
Uploading your photo is optional but we encourage you to do so, as having a photo in your profile has been proven to provide students with better comfort and increases your chances of being shortlisted.
How do you collect the commission from me ?
We will collect our commissions direct from your student after 2 weeks of lesson. If the assignment is terminated anytime up to the second week of lessons, we will collect the pro-rated teaching fees direct from the student, deduct 50% as our commission and pay the remainder to you.
How do I get an assignment ?
Step 1 : Register as a Join as Tutor

Step 2 : We will notify you to discuss suitability when there’s a suitable assignment.

Step 3 : You can start tuition once the tuition terms have been agreed upon.

What if I want to teach subjects outside of what is offered on your website ?
We would be happy to include new subjects and topics, so please reach out to us via email at anna@heygurututors.com or Whatsapp/SMS/call 9176 2333
What happens after I accept an assignment ?
We will inform you of the location, date and time of the first lesson. Please be punctual for your lessons. Students may request to verify your identification and qualifications – if this is required, we will inform you to bring the documents along for your first lesson.
How do I improve my chances of getting an assignment ?
Tutors who fill up their profile fully will stand a better chance. We obtain feedback from students periodically – positive feedback will also improve your chances of standing out above other tutors.
How do I ensure that my personal details are not misused ?
Your privacy is of utmost importance to us ! We only collect information which we need to run an effective and efficient business. We will not sell, lease or distribute your information to third parties unless we have your permission or are required by law.
Your contact information will only be shared with the student after you have agreed to commence the assignment.
In order to prevent unauthorised access or disclosure of your information, we have instituted the necessary safeguards and controls.
If you have any questions or concerns about our privacy policy, please contact us.